Tuesday, March 1, 2011

Doing what they can't

In my ongoing dog and pony shows that I do around town showcasing the library's resources I frequently do a compare/contrast of the library vs. Google. While the database access issue gets good play (meaning that the library has access to content that Google can't get at) the thing that really resonates is the local, human connection. Google can't match that.

Every morning when I fire up my work computer I go to my sent mail folder, go back two days, see who I sent some bit of information to and then I send them a follow up note asking if the information I sent fit the bill or if we need to take another stab at it. People really like that. And that's something that Google can't do.